Disgusted

After purchasing my washing machine 3 weeks ago. I used it for the first time the very next day. When the load went to spin, we noticed that it was faulty. My partner called Makro many times but unfortunately never got through. When he eventually got through and the consultants would either drop the call or put him on hold. After many attempts he eventually got through and was told told to log a complaint with Defy. There after a week we still never received a call or A follow up response from Makro or Defy. He eventually called again where he was told to log a complaint once again. He said he had already. Where the consultant told him to wait. Then Friday 23/08/2019 my partner called once more and was told he would receive a call (which never happened).

Today, after weeks of inconvenience I received a call from Defy saying they were at my home. I explained that we were not made aware they were coming today as we both work. The man said it was logged with Makro. This is terrible customer service as I have been inconvenienced for almost a month by a brand new machine. The washing machine hasn't been used and I now have to fork out additional money to the laundromat because my "brand new machine" isn't working!