MA
Michelle A

1 reviews | Active since May 2016

21 Sept 2016, 10:01

Disgusted

<p>We went to Makro on Friday, 16 September to buy items for a company meeting. We bought Diarybelle processed cheese. This cheese was in the fridge from Friday until yesterday when we made up the packets. The expiry date for this cheese is only in 2017. When we opened the cheese it was off and smelled very bad. We took the slip and the cheese back to exchange this, as the company meeting was today. When we got to Makro they did at first not want to exchange the cheese as they said it is a perishable. We eventually got them to exchange the cheese and came back to the office. Again the new batch of cheese was immediately placed in the fridge and the cheese only expires in 2017. When we took the cheese out of the fridge this morning to serve, it was again off and was smelling bad. I am very disappointed in Makro and our company would like a refund.</p>

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Replies (1)
Makro
Makro's reply04 Oct 2016, 09:15
Official

Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with our service. Please accept our apologies for the inconvinient we have caused. I understand that the store has been in contact with you and the issue is now resolved.

Regards

Mbali Makhanya

Best regards,