Disgusted!!!

I am very disappointed with the service I have received from Makro. On 13 April 2019 I ordered a product which was online exclusive. The product was delivered but it was not the right product. I called the headoffice call centre on ********** 999 on 22 April 2019 and was told that someone would call me back to arrange delivery of the correct product and pick up the incorrect product. By 25 April I did not reveive a call so I called again and was told that a call will be logged for feedback. I again called on 2 May 2019 as I had still not received any feedback and was put on hold for 20 minutes before my call was dropped. I called again today 6 May 2019 and was told they are offline. I then went to Makro store returns dept and was told that I cannot be credit for the product because it is a 'marketplace' product and cannot be found on the Makro system. Now I ask you with tears in my eyes, how many calls and how much effort does it take for a simple issue to be sorted out and how is it that a huge store as Makro cannot accept accountability for a product bought off the official makro website. I am completely and utterly disgusted and I will never in my life support makro again! Nobody has time in this day and age to be spending 20 minutes on a call only for the phone to be dropped without resolution. *********** is an understatement and I strongly suggest makro invest in training for 'customer service agents' because I'm sure it isn't rocket science to resolve a simple complaint.