HR
Helene R
1 reviews | Active since Nov 2023
05 Jun 2024, 16:43
Disgruntled Makro customer
I purchased a Defy oven/stove - gas plates and electrical ovenon 14 April 2024. 2 plates were not working, I had to obtain a C.O.C. at my expense so a technician could come and repair it. A month later the oven glass exploded, Makro Germiston say it is not under warranty and refuse to replace the glass. I will never buy any appliance from Makro !!
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Makro's replyOfficial
06 Jun 2024, 10:26Good day Helene,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled.
Kindly note that fragile items such as oven glass or hob glass, etc. is not covered under the warranty and should it get damaged, the customer will need to replace it out of their own pocket.
This the reason the store advised that it is not under warranty and refused to replace it - should you wish to replace the glass, you will have to contact the supplier directly however please note that you will be charged for it.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled.
Kindly note that fragile items such as oven glass or hob glass, etc. is not covered under the warranty and should it get damaged, the customer will need to replace it out of their own pocket.
This the reason the store advised that it is not under warranty and refused to replace it - should you wish to replace the glass, you will have to contact the supplier directly however please note that you will be charged for it.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply06 Jun 2024, 10:26
Official
Good day Helene,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled.
Kindly note that fragile items such as oven glass or hob glass, etc. is not covered under the warranty and should it get damaged, the customer will need to replace it out of their own pocket.
This the reason the store advised that it is not under warranty and refused to replace it - should you wish to replace the glass, you will have to contact the supplier directly however please note that you will be charged for it.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled.
Kindly note that fragile items such as oven glass or hob glass, etc. is not covered under the warranty and should it get damaged, the customer will need to replace it out of their own pocket.
This the reason the store advised that it is not under warranty and refused to replace it - should you wish to replace the glass, you will have to contact the supplier directly however please note that you will be charged for it.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,