AS
Andrew S
1 reviews | Active since Jun 2017
06 Jan 2021, 12:52
Disgruntled customer - Makro Vaal
Hi. My name is Andy. On the 11th of November 2020 I purchased a 75 inch Samsung QLED TV from Makro Vaal. The TV only worked until the morning of the 2nd of January 2020 (Less than 2 months). I went to report the TV on the 3rd of January and was told that Samsung will call me within 48 hrs. There hasn't been any feedback from Makro Vaal or Samsung regarding the progress on this matter. I really view Makro Vaal customer service as terrible and would not like to do business with them going forward. I have to call them every time in pursuit of the feedback / progress
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Makro's replyOfficial
06 Jan 2021, 13:22Good day Andrew,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will have it addressed internally alongside the supplier(Samsung) and our Makro Vaal branch, we shall communicate with you shortly on the update of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will have it addressed internally alongside the supplier(Samsung) and our Makro Vaal branch, we shall communicate with you shortly on the update of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply06 Jan 2021, 13:22
Official
Good day Andrew,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will have it addressed internally alongside the supplier(Samsung) and our Makro Vaal branch, we shall communicate with you shortly on the update of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will have it addressed internally alongside the supplier(Samsung) and our Makro Vaal branch, we shall communicate with you shortly on the update of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team