Disgruntled customer

I HAVE waited months to receive money that is rightfully owed to me. I have waited for this refund since May.I gave them time since they said my payment has been processed but it has now been over a month since I got that email. Can makro please allocate someone to my issue who will close this out. I called 4 times today and couldn't get through to anyone. I am tired of waiting honestly. I wouldn't suggest anyone use makro because this has been a very terrible experience