Disgraceful service from Montague Gardens branch in Cape Town

I'm still waiting for my order to be delivered that I ordered on 11/29, it's supposed to be delivered after 7 days. I called the call center and its stuck at Montague Gardens Cape Town and no one is getting back to me with an update on a very expensive item I have bought. I am extremely disappointed in their service at this branch, I have escalated and escalated and they just don't give a damn about their customers.