Disgraceful Service from Makro and Woodmead staff

On 24/09/22 I revceived my online order. The first item was NOT delivered. I have sent numerous emails to MAKRO with no success. On 11/10/22 I went to MAKRO Woodmead and 15 staff members later I received a credit for the non delivery - R1,118.96. I was told the voucher would be credited to my account. On 25/10/22 I again went to Woodmead and saw yet another 'manager" who told me 'this was too complicated' and put me back onto the online lady who took me to online orders who sent a request to refunds to 'PROCESS THE REFUND'. And still I wait. It is a disgrace that a company can do this to a customer. What more do I have to do to get the refund? Go to the consumer council?