Disgraceful service from Makro

I boight a couple of items at Makro on 16 May 24, I confirmed that the delivery time is 2-3 days, and my previous with their online delivery speed was excellent. My first items from this order was delivered the next day (Friday), the next item on Saturday (18 May). The final item a Casio G-Shock watch showed now 2 -5 delivery days, which was not the same as when I ordered the item, as I would have not ordered it then. I caledon their online centre and requested them to pse assist me to obtain the watch urgently as I wanted it as a gift. The consultant was friendly and helpful and said that she will assist me to get it delivered asap. I received an e-mail from Makro staking that rhey were still in their 2-5 working days Service Level Agreement and that the ETA for item is 27 May 24!!! So much different firstly from the telephonic conversation I had, secondly delivery time changed on the second day and thirdly how does 16-27 May amounts to 2-5 working days??? Seriously! I tried calling their call centre again this morning, and requested to speak to a supervisor, I stayed on the line for 15 min, and the call was disconnected. The agent took my order no and had my profile in front of him, therefore I assumed the supervisor will at least have the decency to return my call. But nobody called. I called again a couple of hours later and spoke to Bonolo explaining what happened and givi g my order no again, after 13 mins, this time, the line was disconnected again! I did not expertise this type of Customer ser ice from MAKRO, it it shocking and I am so dissapointed. In the past I received amazing service from them. What happened???