Disgraceful Customer Treatment

2018-12-31 - Order placed online for Ibili Clasica Round Burger Pattie Press 2019-01-07 - Email received from ********** advising Makro cannot fulfil order. I rep**** to email requesting refund. Received email stating financial team would contact me regarding refund. 2019-01-10 - Sent email to ********** regarding refund, no response. 2019-01-14 - Sent second email to ********** regarding refund. Again, no response. 2019-01-20 - Sent third email to ********** regarding refund. Received response on 2019-01-23 apologizing for lengthy delay and that I would receive further information. 2019-01-27 - Sent fourth email, received delivery error that address quota has been exceeded. Stunning service Makro!