************** Of Customers

Seems Makro discriminates against which customers gets birthday vouchers. Cecilia Siwela claimed to be Customer Care Supervisor but had no interest or even cared about Customer. Told her my friend had birthday day before mine - she got voucher but I didn't. In fact, have not received voucher ever. Makro Head Office said there was no distinction or qualifying criteria - all Customers should get one. Said they would check and send voucher. However, they sent voucher of R100 for R800 spend. Friend got R100 for R200 spend. Cecilia Siwela said it was not ************** - then made multiple excuses/cover ups to try t0 justify **************. My purchasing pattern was more frequent but friend got better discount. Makro actually spoilt the concept of receiving birthday gifts from companies because of their **************. Other companies give all customers same benefit - irrespective who they are, how much they spend, social standing is, etc. They recognise the birthday as celebrated event not discriminate against you, giving benefits based on who you are. Cecilia Siwela went on to make multiple excuses to justify their ************** policy - actually defended their ************** policy.