MM
Mpomelelo M
1 reviews | Active since Jun 2017
02 Jun 2017, 02:35
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<p>On the 1 June 2017 I went to Makro in Brakpan and I was shocked by the treatment I got from one of their customer service agent her name is Pretty Mahlangu. I needed help with the Makro card and she told she doesn't provide help, I just need to fill in the form and we'll take it from there and that was fair enough. What I didn't like was , emediately after that the guy next to me also needed help with that and to my surprise he got help from her and he didn't even fill the form everything was done on the computer. Then I asked Pretty why is she not treating us the same and her answer was that it's her neighbour and he's very special. She also said I can report her if I want but she'll win the case anyway.</p>
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Replies (2)
Makro's replyOfficial
02 Jun 2017, 16:35Good day,
I understand that the store has been in-contact with you and the issue is now resolved.
Regards
Mbali Makhanya
Best regards,
Makro's reply02 Jun 2017, 16:35
Official
Good day,
I understand that the store has been in-contact with you and the issue is now resolved.
Regards
Mbali Makhanya
Best regards,
MM
Mpomelelo M's updateReviewer Update
03 Jun 2017, 01:48Evening
I'm glad to say yes the issue was resolved and I was impressed with the way it was handled. I can now say with confidence that you guys put your customers before everything. Keep it up.
Kind regards
Mpume
MM
Mpomelelo M's update03 Jun 2017, 01:48
Reviewer Update
Evening
I'm glad to say yes the issue was resolved and I was impressed with the way it was handled. I can now say with confidence that you guys put your customers before everything. Keep it up.
Kind regards
Mpume