Discrepancy with the order received

I placed an online order on the 25th of July for the inflatable sofa. The order received did not match what was advertised online. I escalated the issue to the Marco online order department and was advised to expect a call; however, I haven't received any call from them. My call-out was followed up by an email that had no response from their end. My order was time sensitive as I am expecting visitors, and receiving the incorrect order caused a considerable inconvenience.