Disastrous Service from Makro Online and Woodmead Branch.

Makro online accept an order for a treadmill when lockdown level 3 began. We received an order confirmation and were advised that delivery would take 2 weeks. After 2 weeks had gone by we became concerned. I e-mailed them and was advised that it had been escalated. A few days later we had still hear nothing so I called Woodmead and they advised me to call head office. I called head office and was advised that they will escalate it. I asked them who they would escalate it too and she told me it would be escalated to Woodmead. I then called Woodmead back only to be advised that they did not have stock. This was something head office could apparently not tell and that it would be better if we cancelled. At this point, Makro had been earning interest on the R10000 we had paid them. We asked for the transaction to be cancelled and were told that it would take 4 days to appear in the account. After 4 days had gone by we called again only to be told that it would be escalated. This person was successful in getting it escalated as 3 days later we received confirmation that it had been cancelled and that it would take another 7 days to reflect back in the credit card. Nice side hussle you have going on Makro! Earning interest for over a month on your customers' money with apparently no intention of giving it back unless they beg for it. At the time of writing this review, we have still not received the cash back in the credit card.