Disappointment with Makro Online

From being my best online store for a number of years, I am now totally disappointed with them in terms of customer service. I placed an online order for a full set of car seat covers on Thursday 18 January 2024. I was amazed when it was delivered the next day. That was the good part. When I opened the package, I found that the front seat covers looked pretty easy to install/fit. However, what was supp**** for the rear seat was more like a jigsaw puzzle. I looked for some fitting instructions. There are none in the package. I tried phoning the Online Support number. I got through twice, listened to all the auto attendant information, and was then cut off on both occasions. I then sent an email requesting someone either call me or provide me with a link to obtain the fitting instructions. Other than an automated response, nothing. I am still waiting 4 days later.