Disappointment in Makro is a understatement

That is no answer. Everytime you say you are awaiting feedback from finance. I am giving you and Makro two days to find a solution, otherwise Im going to newspapers and to open a case as this is unacceptable. All I want is my refund.. Ill never buy from Makro again. You made this whole online experience SH*T because of your finance department that cannot do their jobs.

If you can recall..... I bought 3 items in total in 1 order. 1 item was delivered, the other 2 items was cancelled due to no stock and 3party cancellation by their supplier. No one let me know to say order was cancelled or anything. On Makro side they refunded the 1 item but the other 2 items according to them was refunded but its now been more than 2 weeks and still no refund has taken place. I have called more than 15+ times and each time they said they will escalate the call to finance department to find out about the refund but nobody gets back to you and NO REFUND WHATSOEVER. The item is question that was cancelled by your third party was the E01 Serenity Soaking Tub (Gray) that I did not get the refund for..The total was R460 for that item..Order number was MAK*** . I was only refunded the one cream of R36.95 that I received. I DID NOT receive the other amount for the E01 Serenity Soaking Tub (Gray) of R460. I am very sorry but you say 7-14 working days. But the refund according to you was done on the 12th July 2025. We are now on the 30th July more than 2 weeks after that refund and STILL I have NOOOOOOOO refund for the E01 Serenity Soaking Tub (Gray) . I want me refund or Im going to the newspapers and going to small claims court to get this sorted. I am fed up with the back and forth. Why is it so difficult for people in finance to do a ****** refund of R460. No wonder people are not shopping at Makro anymore because of this stupid SH*T just to get a refund out of you. ****** Disgusted.

So once again Makro Finance does not reply or fix the problem. They rather sweep it under the rug and hope it goes away. Why is it so difficult to refund a customer a refund that is owed to them but it takes Makro 3weeks to do a refund...sorry does not do refunds.. Your finance department is a waste of space.

It does not help not responding to a customer.You are at fault here.I want answers to why my refund was not done yet.Where is my refund?

Its been now more than 3 and a half weeks now and still no feedback or solution.This is getting ridiculous.Why is it so hard for finance department to make a refund?

Give me finance department contact details so i can sort it out directly with them as this intermediate between you and the finance department is lacking throughput.I want my refund.Give me my refund and ill stop messaging constantly.

Its now been 2 days again after that last message and still no where closer to an solution.Why cant you just refund me my money?Why is it so difficult for your finance department to due their jobs.All I want is my refund for my item that was cancelled by your 3rd party seller and now I as the customer must suffer because of incompetence of your finance department.I will continue to hammer on this everyday.I want my refund that is now owed to me for the last more than 4weeks now!! This is getting out of hand.Every time i just get the default response of we are sorry for this and that.But no solution to the problem.You are the reason why people are losing faith in South Africa because of the minority that just keeps getting *****ed over by companies like Makro.

Your escalation did not help a thing.We are still not closer to a refund.Makro customer care sent a mail to me an mail that should have gone to the support team to get the refund done but they sent the message to me with no solution when refund will take place.I rep**** to that email and once again i was ignored.This issue of mine is getting worse and worse everyday.All i want is my refund from you.Numerous emails, numerous calls, numerous escalations and still nothing.You lost me as a customer for good by the way you are treating the minority like trash.I want my refund.Stop bull****ting me.Escalating the call does nothing to get this issue resolved.I want a solution like my refund that is owed to me.We are going now on more than 4 weeks now of escalating but nothing.Why cant someone at Makro actually do their job for once and just do my refund.Why is it so **** hard to understand.

no response once again...you are a joke

I called again today the customer care of Makro and they escalated the call to finance department. So I asked the lady in the call centre to check how many escalations was done to finance already in regard to this issue and she said on the system it shows 5 times already the complaint was pushed to Makro finance department and still nothing happens. I am fed up with Makro that is super quick to take your money but it takes months and months to get a refund out of them for a product that was cancelled by there 3rd party supplier and still Makro does not see that the fault is on their side. They would rather just escalate the call and hope the customer stops messaging and calling. I wont stop with this. I will continue to harass you to get my ****** refund that Makro owes me. You are a bunch of ******!

You are a disgrace of a company. You ***** peoples money from them.