Disappointing Treatment at Makro Springfield

Item: Makro
Rating: 1
Author: Tholah S

I had terrible experience at Makro Springfield where I was told by a merchandiser to stop speaking English because we are both black people, mt crime was to ask where I can find the potgie and the staff member became very aggressive when I asked for his manager he ran away. They call him Skuta.

I managed to report the matter to the manager Sipho who promised to follow up this was on the 19th of June and today is the 22 of June and no one has told or updated me about this matter.

I want the guy to be brought to book for such degrading approach towards me.

Helpful (0)

Replies (1)

Makro's replyOfficial

03 Jul 2020, 16:29

Good day Tholah,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Jul 2020, 16:29

Official