Disappointing Service Provider

I'm so disappointed in the store. We did an online order on the 2nd Dec'24 early hours of the morning.We have no groceries in our house, We spend over R5000 for groceries. My kids are at home, its holidays with no food items... there's no urgency regarding us as customers.My husband spend time calling makro, & was send from pillar to post. Even if it was Black friday... why is there no provision made for these deliveries to ensure that you retain your customers. My household is suffering and I need to get money from who knows where, There's just no customer experience. But its teaching me dont bother your money is not important, neither do we need u as a consumer.