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MM
Molebogeng M

1 reviews | Active since Mar 2019

30 Apr 2020, 20:14

Disappointing Service/ non-service received

I made an order via Makro online on the 20th April and they stated that I would receive it within 2-5 working days. I still have not received any feedback yet and it has been 7working days. I followed up after 4days and was told the order was in Progress and I'd receive feedback from the Courier. I followed up again and was told the Bloemfontein Makro would give me feedback - I'm still waiting.

I'm a ***** of Makro and always talk about their service at the store but right now I'm upset and frustrated. I needed most items there and I understand fully the challenges we all facing under the Many restrictions but a Company that big should know how to manage Customer Expectations and not give bad service!!!

I'm very disappointed!

0
Replies (3)
Makro
Makro's reply01 May 2020, 09:09
Official
Good day Molebogeng,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team
MM
Molebogeng M's update05 May 2020, 15:39
Reviewer Update
I have been waiting for it and have sent through emails requesting feedback but Makro didn't return to me. Today I receive an email stating that my order was changed without even checking with me and it's still not even with the courier!!!!

What's worse ,when I ordered, Everything showed as being instock, now ,15Days later, you change my order.

Your service to me was extremely bad and I'm So traumatised ,I will never make the mistake of shopping with you again.
MM
Molebogeng M's update08 May 2020, 14:49
Reviewer Update
A Huge Thank You to Anthony, who was very patient with me when I had lost my patience, remained 100% professional and delivered on his promises!!!

Anthony's service was my silver lining in this whole experience and I Thank him very much!!!!