AM
Andrew M
1 reviews | Active since Mar 2011
04 Oct 2021, 13:15
Disappointing Service Makro Online Orders
Online orders are a disaster, PLZ save yourself the trouble of ordering online if you can. I placed my order on 27th Sept 2021 and today is the 4th October 2021. I was hoping that making it a locker delivery would speed things up but i was sadly mistaken. Disappointing service considering i paid full price for the delivery option! I have called in 3 times and have been give a vanilla explanation that its out for delivery and they will escalate. Still waiting 3 days after it was said to be out.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
04 Oct 2021, 16:03Good day Andrew,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will have it addressed with our courier partner to ensure that you get your online order delivered to the locker in a speedily manner, we assure you that we will communicate with you shortly on the update.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will have it addressed with our courier partner to ensure that you get your online order delivered to the locker in a speedily manner, we assure you that we will communicate with you shortly on the update.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply04 Oct 2021, 16:03
Official
Good day Andrew,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will have it addressed with our courier partner to ensure that you get your online order delivered to the locker in a speedily manner, we assure you that we will communicate with you shortly on the update.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will have it addressed with our courier partner to ensure that you get your online order delivered to the locker in a speedily manner, we assure you that we will communicate with you shortly on the update.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
AM
Andrew M's updateReviewer Update
04 Oct 2021, 18:27End of day and still no Locker SMS for my delivery. This is really terrible service. I regret ordering online, i should have just went in store if i knew it was going to be such a bad experience. Why offer convenience of online when there is actually no convince and you charge for it as well?
AM
Andrew M's update04 Oct 2021, 18:27
Reviewer Update
End of day and still no Locker SMS for my delivery. This is really terrible service. I regret ordering online, i should have just went in store if i knew it was going to be such a bad experience. Why offer convenience of online when there is actually no convince and you charge for it as well?
AM
Andrew M's updateReviewer Update
05 Oct 2021, 13:09Thank you for eventually taking my complaint seriously enough to have eventually delivered directly to my address however i did not get exactly what i ordered. The gift box that came with 2 glasses is what i was expecting, not just a bottle as advertised on your website.
AM
Andrew M's update05 Oct 2021, 13:09
Reviewer Update
Thank you for eventually taking my complaint seriously enough to have eventually delivered directly to my address however i did not get exactly what i ordered. The gift box that came with 2 glasses is what i was expecting, not just a bottle as advertised on your website.