Disappointing Service is an understatement

<p>A year ago I purchased 3 major appliances from Makro Pietermaritzburg: A Defy Stove, a Hisense Front Loader Washing Machine and a Hisense Fridge/Freezer Combo.</p> <p> </p> <p>A few months after the purchase, the washing machine started giving problems - the belt kept slipping off resulting in the drum not turning. After numerous phone calls and a technician coming out and "repairing" the problem three times, Makro eventually issued a credit note and I paid the difference for a new washing machine (which included costs for the old machine to be returned to Makro and the new one to be fetched). </p> <p>I then began having problems with my fridge. It was not cold enough even on the lowest setting. Again, after numerous phone calls (from me due to not getting feedback) and a technician coming out and "repairing" the problem twice times, Makro again issued a credit note and I paid the differnce for a new fridge (which again included costs for the old fridge to be returned to Makro and the new one to be fetched). </p> <p>Once again I have a problem with the new fridge - A Defy this time. The freezer did not seal correctly as the rubber was loose. I called Makro and they sent out a techician. The technician that arrived, arrived after hours with the incorrect information and then got angry with me because he could not confirm my information before I let him into my home. And after being aggressive and arrogant over the phone, he sped off. The next day, I called Makro and complained and they sent him out again. He came through on a Friday and stuck the door rubbers and told me defrost the freezer and everything will be fine. I decided not to open the freezer over the weekend to ensure that I did not loosen the rubber. However, the next week, the problem seemed to be back with avengence. Numerous calls to Makro and I am still waiting for a technician to be sent out 3 weeks later. And today, te technician calls me at 10am to tell me that he will be at my house between 12 and 2. When i told him that i am at work and will be at home after 3:30, he informed me that he has other clients to see and that i should wait for him to return to the area next week.</p> <p> When I called Makro again my call was returned by the manager who then proceeded to inform me that the technician will in fact only be available in two weeks time and that I need to ensure that I am home when they ask me to be or i have to wait.</p> <p> </p> <p>I have had to throw away all the food in the freezer because it has thawed and refrozen numerous times due to a faulty appliance. </p> <p> </p> <p>And Makro's response is that there no nothing that they can do!!!</p> <p> </p> <p>Disgusting and shocking customer service.</p>