Disappointing service from Makro - would not recommend

Bought a mirror fridge online on 27/11/2019 and it was delivered on 08/12/2019. Upon opening the package the mirror was shattered and shards of glass fell everywhere. It was so disappointing. I reported the matter to Makro and obtained a reference number however I despite numerous calls I have not received feedback to date regarding when the damages item will be picked up and a new 1 delivered. This is going on the third week that I do not have a fridge. The service received from Makro is extremely disappointing.