1 reviews | Active since Nov 2017
Disappointing service from Makro Strubensvalley
I experienced extremely poor service from Makro Strubensvalley. Yesterday (Saturday 06/04/2019) I purchased a fridge. Before making a purchase I asked the consulted "when should I expect a delivery" I was informed that they will deliver the next day on (Sunday 07/04/19). I was impressed at the time with the service, made payment and left the store.
This morning I recieved a phone call at about 10:00 from their despatch. The call was made from a number ********** 471. I asked the person on the other end when should I expect delivery anit have plans for the day and need to rearrange my day to fit it delivery. I was assured that I will be receiving the fridge by no later than 14h00.
As a trusting constomer, I gave away my old fridge this morning because I didnt want the new fridge to arrive whilst the old friend was at my house. Now I am without a fridge and my grocerie are on the counter. My greatest disappointment is that my day got ruined because none of my other commitments were met. Tomorrow I am not at home and will be inconvenienced!!!! WORST SERVICE EVER!!! I am really disappointed
Thank you for your feedback.
Firstly allow us to apologize for the service you experienced at our Strubens Valley branch. This is definitely not the type of experience, we want our customers to have.
We have brought this matter to the relevant party's attention for them to ensure that corrective measures are put in place. We would also like to thank you for taking the time to bring this to our attention in order to address the issue at hand.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant managers at the store.
Thanks again for taking the time to contact us and We apologize for the inconvenience caused.
Regards,
Makro Hellopeter Team
Thank you for your feedback.
Firstly allow us to apologize for the service you experienced at our Strubens Valley branch. This is definitely not the type of experience, we want our customers to have.
We have brought this matter to the relevant party's attention for them to ensure that corrective measures are put in place. We would also like to thank you for taking the time to bring this to our attention in order to address the issue at hand.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant managers at the store.
Thanks again for taking the time to contact us and We apologize for the inconvenience caused.
Regards,
Makro Hellopeter Team