Disappointing Service from Makro Germiston.

I bought Midea Washing Machine 18 kg (Item Barcode ***)on the 25/06/2022 at Makro Meadowdale Germiston. On the 3rd of January the machine did not wash and spin but when you switch it on it makes noise as if its functioning. When you load dirty clothes and switch it on it function but it does not dry clothes or wash them they come out dirty when the minutes comes to the end. The warranty has not expired and I even bought extended warranty of 5 years, which has not even commenced (Warranty Policy number ***1). I reported that the washing machine is defect via Whatsapp APP, then received this reference number for this issue ***.I waited for 5 working days but did not receive any call from Makro.Then I decided to call the branch on this number to report the washing machine ***.I spoke with 4 different consultants at different times from this number. I explained everything to them but they couldn't help me ,instead they just played music for me while they promised to transfer me to a relevant person to help me until my airtime finished. Then again I decided to report the machine on Whatsapp app then received this reference ***.It has been two weeks for me waiting to receive a call from Makro for them to send their technician to come and check the machine and fix it. Unfortunately I have not received any communication from them even though I spent more than R250 on airtime calling them and sent them communication via Whatsapp. My washing machine is still not functioning and I have a family that needs to wear clean clothes especially the children that goes to school and I don't even want to mention my husband when he has to go to work. It is a real struggle when there's no washing machine in a family home.