Disappointing service from Makro

Unfortunately recently had a not so great experience with Marko.

On the 16th of Jan 2025 I placed an Order, which was due delivery for the 18th of Jan 2025.

On the 18th of Jan around 11am they attempted delivery and since I am in a secure complex deliveries are able to be deliver the package to the concierge where I can collect it there after. The driver said they were not able to deliver and I agreed saying its fine we could reschedule for another day.

On the 19th of Jan I received a message from the courier company that Makro is using Wumdrop who said my delivery is scheduled for the following day the 20th of Jan.

On the 20th of Jan around 11am I checked the order tracking status to see that the collection was failed. I did not receive any phone calls or feedback and when I contacted Wumdrop they said I had to call Makro. And so I called Makro for them to say their store would need to contact me to reschedule and they would do it before EOD.

It is now the 21st of Jan and no one has contacted me, again I tried calling Makro customer support who cannot assist they will just add a note. I tried calling Makro Montague and when speaking to one of the agents that I have to wait to reschedule.

The reason this is frustrating is lack of information, or lack of assistance provided. No one is attempting to help me reschedule my delivery, why isn't Makro themselves saying, hey why is this order just sitting here???