1 reviews | Active since May 2020
Disappointing service from Makro
I places an order on Saturday for two products.
One was scheduled for delivery on Sunday even though I requested for it to be delivered on Monday. I spoke to two people that day explaining one thing, nothing updated on the system. On Wednesday I called because the heater was still not delivered, Babalwa confirmed that it was failed delivery and I explained to her the whole scenario and she advised that it will be delivered on Wednesday. The heater came through that day. Now I am expecting one of two items but still no update, I check on the website and nothing updated besides me placing the order and that my order will be delivered today.
I called today and spoke to Tshepo, he advised I will get an update shortly, hours passed no update from courier to advise that they will be delivering, I even sent an email and had not received a reply to it.
What a disappointing service, I am the one as a client that always have to do follow ups. Firstly I don't understand why they separated the items because now the item that has to be delivered is only less than R50.
As we speaking, I called requesting for the item to be cancelled, still no email from Makro to let me know about item being cancelled and no update on the website. I am so frustrated and annoyed at this honestly. I even told your consultant yesterday that the item is not worth so many follow ups, and here we are again.
As we speaking, I called requesting for the item to be cancelled, still no email from Makro to let me know about item being cancelled and no update on the website. I am so frustrated and annoyed at this honestly. I even told your consultant yesterday that the item is not worth so many follow ups, and here we are again.