disappointing service from branch and customer care

i placed a order with Makro online on the 13 March. it is now the 27th. to date i have not recevied the order. it was meant to be delivered from Wonderboom to silverlakes for me to collect. but it seems no one is doing anything about it. i have called them over TWENTY TIMES!!!!!! i have spoken to Kingsley in customer care who has told me the 4 times i have spoken to him that he has not heard from wonderboom branch.. i advised him. it took me 10 seconds to reach them. i picked up the phone and dialed them. i have also spoken to wonderboom myself. stephen one of the managers said he would call me today. but no word from him i have tried to call both andrew and stephen at wonderboom today. but it seems they are both in meetings all day and cannot assist. when i ask for someone else to assist. i get transferred to a dropped call.

i really am getting so annoyed at this service. its been over 10 days since i PAID for the item!!!