Disappointing Service

I bought a 7kg Defy washing machine from Makro Woodmead on the 23.03.2024 and never managed to use it. The water outlet pipe has a hole therefore leaking water. I reported this to Makro and Sarah Tlaka referred me to Nini Mokoena. Nini Mokoena said I should come instore and they will give me a new pipe. I then asked her how will I replace the pipe in the machine because it came pre-installed. She said to me pipes are an accessory so anyone can replace it I told her i cant replace the pipe it is fitted inside the machine. Seeing that indeed I cannot replace the pipe myself, she further said they will send someone to my place to come replace the pipe. They only sent a delivery guy, not a technician, with the wrong pipe. So now I have a washing machine that I cannot use and a wrong pipe. A day later I could not get hold of Nini Mokoena, so Sbusiso Nkosi tried to assist me. He said he will log a service call and we shall take it from there. They sent a Defy technician, Yogan Pillay, who came empty handed and tried to be smart with me saying the machine won't work because you didn't take out 1,2 and 3...and I told him, I never said the machine doesn't work, I said the pipe has a hole and is leaking water. He left my place without helping and said he had to speak to management first. I contacted Makro again 02.04.2024 and said I want to bring back the machine and get my money back and go purchase it elsewhere... I'm told I cannot do that because the sales person who assisted me is not on duty, his manager is not on duty, Nini is on leave, etc. etc. Today I am being told that people from Defy will call me. I don't understand why I have to deal with Defy when I bought the washing machine from Makro Woodmead. I'm so disappointed in the poor level of service I'm currently receiving from Makro Woodmead. So i cannot return a equipment because the salesman wo sold it to me is not on duty??. I JUST WANT MY REFUND