Disappointing Service Experience at Makro Ottery

I am writing to express my deep disappointment with the level of service I have received regarding the repair of my Samsung TV unit, booked on November 13, 2024.

It is now December 5, 2024, and I have been informed that I must wait an additional 30 days before following up with Makro Head Office. This lack of transparency and proactive communication is unacceptable.

I believe that customers deserve clear timelines and regular updates, especially when planning for significant events like vacations. It is essential to provide a minimum standard of customer service to all South Africans, regardless of their background.

I kindly request that you prioritize this matter and provide me with a specific timeline for the repair or replacement of my TV unit.

I look forward to a prompt and satisfactory resolution.