Disappointing Service

I moved in to a new place 01/01/2015. I bought a Brand New Microwave from Makro Struebens Valley 29/01/2015. on the 17/02/2015, the Microwave just blew up and then has no power. I took in the Microwave to the return department, I told the lady I bought it with a Guarantee and apparently macro's guarantee is one that Guarantees they will fix it. First point of irritation. then I booked it in for repairs on the 18th feb, until now I have had no calls from Makro regarding the repair. calling the repair department is an absolute nightmare. <br> I am so frustrated, I wish I had never did business with makro. I have also bought a fridge from them, I dread to think if I need that fixed what will happen. <br> <br> I cannot believe that a company as huge as Makro is this pathetic. <br> <br> Regards