Disappointing Online Shopping Experience – Poor Delivery & Customer Service

I chose to make an online purchase from Makro for convenience and to avoid long queues, but unfortunately, the experience has been disappointing. Makro consistently fails to deliver orders on the promised date. Despite reaching out to customer service, there is little to no assistance—calls and queries are simply passed from one agent to another with no resolution.

It is evident that customer feedback is not taken seriously, as service issues persist without improvement. I placed my order on January 25, 2025, with an expected delivery date of February 1, 2025. Today is February 4, and my order is still marked as "in progress" with no update or communication regarding the delay.

This level of service is extremely frustrating and unacceptable. I expected better from a reputable retailer, but unfortunately, my experience has been disappointing. I hope Makro takes customer concerns seriously and improves its service.