Disappointing online ordering service

Item: Makro
Rating: 1
Author: Tshwarelo M

I made an online purchase on the Makro site for order MAK*** amongst the order I ordered a 28mm double pole curtain rail and over the shower matt black shower caddy. Upon realizing that this products are not the right fit I tried to return the products for exchange and not refund but I was informed I cannot do that as I have suppassed the 14 day policy for exchange. I have not received an invoice for the 28mm double pole curtain rail which prevents me from requesting an exchange but I currently have both the items ordered in my care.

Could Makro assist with providing me with a refund for both items as I ended up going to builder's warehouse to purchase the items which I needed for renovations.

Helpful (0)

Replies (1)

Makro's replyOfficial

23 Feb 2024, 16:10

Good day Tshwarelo, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team

Best regards,

Makro's reply23 Feb 2024, 16:10

Official

Best regards,