Disappointing online experience

I am so disgusted by the service at makro. I ordered items from them, however when I received my order none of the items were what I ordered. When I called their call center, I spent over a R100 in airtime with no help. The first agent told me I need to come into a makro store and the second agent had me on hold for over 15 minutes before my airtime ran out. I simply asked that they rectify this by bringing me my correct order and I exchange it for the wrong order. I don't blame the drivers either as the barcodes were under my name. I blame the person packaging the items. There was no empathy or apology shown for their mess up and it ****es me off that they want to inconvenience me by having me return the items in store. I received this order on 04/07/2024