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JK
Johannes K

1 reviews | Active since Dec 2012

30 Mar 2020, 11:50

Disappointing on-line experience

Makro really needs to improve their on-line shop and delivery. Searching for products is cumbersome, often completely off the mark, and very disappointing when it not only takes ages to get to a delivery date, but also when half your order gets cancelled due to products actually being out of stock (and this was prior to COVID-19 lock-down announcements). To send a mail that your product will be delivered, 2 hours after it was actually delivered is not helpful and causes problems. I want to support local on-line businesses, but the experience and service needs to improve.

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Replies (2)
Makro
Makro's reply30 Mar 2020, 12:40
Official
Good day Johannes

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and as per our recent telephonic conversation we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

Best regards,

JK
Johannes K's update30 Mar 2020, 12:43
Reviewer Update
Thank you for calling and replying.
I trust from your communications that future on-line orders and delivery dates/times will be managed better.