Disappointing Experience with Makro's Defy Microwave Repair Service

I'm writing to express my disappointment with the service I've received from Makro regarding my Defy Microwave, purchased on May 29, 2025. After seamless delivery, the microwave stopped working on August 28, 2025. Makro collected the unit for repairs, but I've explicitly stated that I won't accept repairs, given its short usage period. Despite the 21-day maximum repair timeframe, it's been 10 days since I was told the matter was escalated, and I've received no further updates. As the microwave's purpose remains unfulfilled, I'm unhappy with Makro's handling of this issue and would appreciate a prompt resolution