DISAPPOINTING EXPERIENCE WITH MAKRO DC: POOR CUSTOMER SERVICE AND FAILED DELIVERY

I'm extremely disappointed with my experience with Makro. I placed an order for the fridge on the 4th of February 2025, which was supposed to arrive on the 6th of February 2025. However ,the fridge never arrived, and I was falsely told that there was a failed delivery attempt - despite receiving no calls or messages.

I've tried contacting makro from the 7th of February 2025 until the 10th of February 2025, but I didn't get any help. I spoke to a representative named Rangwanasha Queen who was rude and unhelpful. She suggested I collect the fridge myself from makro , despite my online order.

I'm still waiting for a resolution, and all I want is a refund. this was my first time shopping with Makro, and it will definitely be my last.