"Disappointing Experience: Two Incorrect Orders and Unhelpful Customer Service

I have never regretted making a Makro purchase so much, I brought 5 items from Makro and 2 were incorrect items delivered,I had to liase with the 3rd party for my incorrect item delivered,instead of getting a television,I got a self assemble wardrobe. I then made arrangements with the 3rd party vendor to return it,I have to Uber to and from the stores location,this again is wasting additional money just so I could get the correct it. Now I requested a return on the app for the microwave as their delivered the incorrect colour and their is a price difference between the white and silver colour, the courier fetched the microwave on the 5th of feb and till now I have not received a exchange of the item,a guy called me on the 19th from Montague store and I advised that I don’t want a refund but just an exchange;he was suppose to get back to me and inform me if they have stock,I’m still waiting . Tried calling now and I ran out of airtime. the reason to order online is for convenience and hassle less shopping but Makros service delivery has led to me being frustrated. I really am appalled by this whole situation.