MM
Mbali M

1 reviews | Active since Feb 2025

06 Feb 2025, 23:52

Disappointing Experience - Missing Items and Poor Customer Service

I am extremely disappointed with my recent experience with Makro. I placed an order on the 26th of November 2024 (Order Number: MAK***), but unfortunately, some of the items are missing from my delivery.

What's even more frustrating is the poor customer service I've received. I've called numerous times to report the issue and request assistance, but my calls have been met with unhelpful responses and a lack of resolution.

As a customer, I expect a certain level of service and reliability. Makro has fallen short of these expectations, leaving me frustrated and let down.

Until they improve their order fulfillment and customer service, I would advise others to think twice before shopping with Makro.

0
Replies (1)
Makro
Makro's reply18 Feb 2025, 10:17
Official
Hi Mbali Mtshali, thank you for your review on our Hello peter platform. We apologize for the inconvenience and the delayed response. This is just a courtesy follow up to find out if your query has been resolved.

Kind Regards,

Makro Hello Peter Team.

Best regards,