Disappointing experience at new Makro Cornibia

Makro cornubia

During the Promotional Easter egg hunt held in the store , my daughter (8 year old)was eagerly awaiting participating in this, from seeing the signage up. We collected the hunt sheets from the promotional staff at the entrance of the store and were told after completion, sheets must be scanned and handed back, and kids will be given Easter treats as a reward. Being a extremely busy day for myself, i still allowed my daughter to part take in the store hunt, with me also rushing around during shopping . The hunt was completed and sheets scanned, upon returning to the promotion area , We see that no staff are around and no drop off points for the competition, on inquiry we were told myself and many other parents, that the staff had left for the day and nothing was available for the kids . this brought about a lot of dejected and disappointed little faces including my daughter, who was hoping to part take in the competition and receive her treat. I was meet by a manager in store who said i must give in my details to her as she was in charged of the promotions and will get back to me with a treat for my daughter for the disappointment caused. I have yet to be contacted after giving the manager my details and also after calling in several times to speak to the manager , i was told that they will contact me. This is a new store in KZN, yet if customer service is handled in this way i will be taking my business elsewhere, which i fact did because i was looking to purchase appliance for my home, and after assistance like this from management staff. I fear dealing with the store.

I believe as a big brand to SA, small things shouldn't be overlooked, customer bring in the business, so do families. i know Makro cornubia would have got a lot more business from me if they had taken the effort to reach out, as my daughter would have insisted going to the store to view more promotions or activities.