Disappointing Delivery Experience – No Flexibility for Customers

I recently placed an order for multiple appliances on Makro Online and opted for delivery. Since each item had a different estimated delivery date, I assumed the order would be delivered together once everything was ready. However, Makro split my order into four separate deliveries.

When I called customer service to request that everything be delivered together on Saturday—the final scheduled delivery date—I was told this wasn’t possible. I explained that no one would be home during the week before 5 PM and was shockingly advised to take leave for four days just to receive my order! That is completely unreasonable.

I then asked if I could switch to collection instead, but they refused, saying the items were already out for delivery. I even suggested a delivery after 5 PM, but they couldn’t guarantee that either.

It’s frustrating that Makro expects customers to adjust their entire schedules for their rigid delivery policies. I tried to compromise, but there was zero effort from their side. Very disappointing service!