Disappointing customer service

I bought a Ryobi circular saw on 15th of December 2019. Since then I have maybe used it for a total of 1 hour. At the end of March I wanted to use it again and it made a terrible noise and I couldn't use it. Since it was hard lockdown I could also not return it since I stay in Bronkhorstspruit and my closest Makro is Silver Lakes. Today I wanted to return the unit, after spending an hour in the queue, I was sent to customer service who then informed me that they will not be exchanging my unit since Ryobi is closed and I must return to the store when it is Level 2 lockdown, this despite the fact the the unit was purchased less than 5 months prior and should still be covered under the carry in warranty... Level 2 lockdown might only be September or October, then the carry in warranty would have expired and apart from that, should my work now wait until September? This is now the second bad customer service experience I experienced at a Makro (https://www.hellopeter.com/makro/reviews/all-components-not-supp****-with-product-***) and I am really starting to think I should rather support another supplier... I have been a loyal Makro customer for 20 odd years, but I am starting to lose confidence in this brand...