DISAPPOINTING CUSTOMER SERVICE!

Item: Makro
Rating: 1
Author: michele R

Order Order Number: MAK***. I have called the national call centre 3 times. Every time I have been assured that the matter will be looked into and I will get feedback! I have received no feedback at all - despite all the promises. I want my items! Don't tell me that Ottery was out of stock! It never said that on the site. I did receive an sms to say that the dog biscuits were not available and that I could expect my refund in 2-10 days! If you are going to offer an online shopping experience, offer it to the best of your ability. I am so disappointed with your shopping experience. Checkers 60/60 wins again. Please get back to me ASAP with positive feedback. Michele PS Please don't try and call me, my phone is broken. If you really need to get hold of me, email - *** or my husband ***

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michele R's updateReviewer Update

21 Aug 2024, 16:47

I cannot accept your apology - I am so angry - for 4 days I have called constantly and keep getting different answers. I only got a proper response once I wrote on Hello Peter. I shop a lot on line and this experience has been the WORST. And on top of this I have to wait 10 days for a refund. I WILL NEVER SHOP WITH MAKRO AGAIN! And yes, I will be letting people know of my experience. Because you are a large business doesn't mean that you can treat your customers any which way! Take a look at your on line delivery service and improve it!

michele R's update21 Aug 2024, 16:47

Reviewer Update