Disappointing Call Centre Experience – Lack of Product Information

Dear Makro Customer Service Team,

I had a very disappointing experience with your call centre when I contacted Makro to enquire about SMTE Clay Bricks – Durable & Traditional Building Bricks for Construction Adhesive (48kg).

I spoke to an agent named Leon, who was unable to provide basic information regarding the quantity of the product. I was informed that the call centre only has access to the same information displayed on the website and that there is no direct contact with the third-party seller. I was advised to “just place the order and see how many will be delivered.”

This response is unacceptable. It is unreasonable to expect a customer to place an order without knowing the quantity they will receive. Quantity is a critical factor when purchasing building materials, and the lack of this information makes it impossible to make an informed purchasing decision.

I expect Makro to ensure that accurate product details are available or that customers can be assisted properly when third-party sellers are involved. Please advise how this issue can be resolved and how customers are expected to order products without essential information.