Disappointing and inadequate service from Makro! Order Number MAK*** Follow up request Number ***

an order for a book was placed from Makro on the 21st of December 2023, a promise was made by the service provider that the order will be processed within two weeks. Mbali Mogale responded that unfortunately the Mindbourne Geometry workbook was out of stock and the expected arrival is on the 15th of January 2024, on the 19th of January 2024 the order was cancelled another promise was made that it will take 10 days for the refund to reflect. this is totally unacceptable as this whole process has impacted me negatively towards the teaching and learning of the child. I demand immediate refund so that I can make means to buy the book from another service provider, the service is underwhelming. and very unsatisfying