JB
Jackie B
1 reviews | Active since Jul 2022
18 Mar 2023, 10:25
Disappointing after sales service from Makro
Very disappointed in Makro's after sales service, bought an Defy fridge exactly a year ago today. The fridge died on Monday, 13/03/2023 night and on Tuesday i contacted the call centre to report. I was informed that it would take 24 -72 hours for a technician to come out. The call centre only verified my call via an email on Thursday, a whole 48 hours later, and again stated it will take 72 hours for an technician to come out. Firstly why if with in a year is the fridge not replaceable, why must i wait so long for repairs to a house hold item that is very important to be fixed. So i would think twice before buying a fridge from Makro again.
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Replies (1)JB
Jackie B's updateReviewer Update
18 Mar 2023, 13:08Hi sorry no i don't as you only rep**** back on the reason for the unit not being replaced what about why it took the call centre 2 days to confirm it on email that they have booked it with Defy and why it would take this long for a technician to be sent out for the unit to be assessed. Turn around time for assesment and repairs should be relooked at especially if its an house hold item one cannot be without. Also what happens if the technician does claim to have fixed my fridge and with in days/month the same thing happens, am i going to have to wait so long every time? What is the procedure when its the same fault?
JB
Jackie B's update18 Mar 2023, 13:08
Reviewer Update
Hi sorry no i don't as you only rep**** back on the reason for the unit not being replaced what about why it took the call centre 2 days to confirm it on email that they have booked it with Defy and why it would take this long for a technician to be sent out for the unit to be assessed. Turn around time for assesment and repairs should be relooked at especially if its an house hold item one cannot be without. Also what happens if the technician does claim to have fixed my fridge and with in days/month the same thing happens, am i going to have to wait so long every time? What is the procedure when its the same fault?