Disappointing after sales service from Makro

We purchased a AEG washing machine on the 10April 2021from Makro Springfield.After the first wash we found the clothes to be soapy and complained to Makro.The sales assistant said she couldn't assist and we need to contact AEG,but assured us that was the right product we were purchasing and we would not have any problems. We tried several times to contact AEG/Electrolux and eventually was asked to email all details. Makro took it upon themselves to put up a rating which I was unaware of. So when you see a product advertised by Makro with 5star rating it is not necessarily true as the sales persons ask for you for you details details so that they can put a rating as if you did. Very disappointing with the after sales service from Makro Springfield.