SS
Stephen S
1 reviews | Active since Apr 2015
24 Apr 2015, 20:26
Disappointing
On 5 Sept 2014 I bought a Kenwood Steam Iron. Now just over 6 months later it has malfunctioned overheated burned my shirt made a funny noise and stopped working. In terms of the Makro policy this iron now has to go to the manufacturer for assessment. This can take up to 3 weeks. So what to do I need an iron now, So I went to another national dealer who assured me that if the new iron I bought fails within warranty they will exchange it not send it away for a lengthy period at my inconvenience. I will definitely think long and hard before buying any appliance again from Makro.The repair note number is *** dated 24 April 2015. I await the assessment report but would like my money back and not a repaired iron.
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Makro's replyOfficial
25 Apr 2015, 09:19Hello Consumer1@,
Our Policy's that relate to goods that fail is in complete accordance with the Consumer Protection Act. However our policies already covered the main areas of the new act.
In relation to the policy that refers to repair or replacement of goods - in Summary it is as follows:
We will refund or replace an item that fails in the first 14 days of purchase. (With a few exceptions
If it fails after the first 14 days - but still in the warranty period - the Supplier will assess the item and action a repair or replace the item.
The supplier has up to 6 weeks to repair the item - however the vast majority are completed quicker than this. If they miss the 6 week repair deadline then the item is replaced.
The main change that the CPA has required is that if there is a failure in the first 6-months our suppliers have the right to inspect the item for the cause of the failure, and assuming that it is a manufacture fault you as the consumer have the right to then choose a refund, replace or repair. It is not up to the Supplier or Retailer to select the way forward.
Regards
Makrocare
Our Policy's that relate to goods that fail is in complete accordance with the Consumer Protection Act. However our policies already covered the main areas of the new act.
In relation to the policy that refers to repair or replacement of goods - in Summary it is as follows:
We will refund or replace an item that fails in the first 14 days of purchase. (With a few exceptions
If it fails after the first 14 days - but still in the warranty period - the Supplier will assess the item and action a repair or replace the item.
The supplier has up to 6 weeks to repair the item - however the vast majority are completed quicker than this. If they miss the 6 week repair deadline then the item is replaced.
The main change that the CPA has required is that if there is a failure in the first 6-months our suppliers have the right to inspect the item for the cause of the failure, and assuming that it is a manufacture fault you as the consumer have the right to then choose a refund, replace or repair. It is not up to the Supplier or Retailer to select the way forward.
Regards
Makrocare
Best regards,
Makro's reply25 Apr 2015, 09:19
Official
Hello Consumer1@,
Our Policy's that relate to goods that fail is in complete accordance with the Consumer Protection Act. However our policies already covered the main areas of the new act.
In relation to the policy that refers to repair or replacement of goods - in Summary it is as follows:
We will refund or replace an item that fails in the first 14 days of purchase. (With a few exceptions
If it fails after the first 14 days - but still in the warranty period - the Supplier will assess the item and action a repair or replace the item.
The supplier has up to 6 weeks to repair the item - however the vast majority are completed quicker than this. If they miss the 6 week repair deadline then the item is replaced.
The main change that the CPA has required is that if there is a failure in the first 6-months our suppliers have the right to inspect the item for the cause of the failure, and assuming that it is a manufacture fault you as the consumer have the right to then choose a refund, replace or repair. It is not up to the Supplier or Retailer to select the way forward.
Regards
Makrocare
Our Policy's that relate to goods that fail is in complete accordance with the Consumer Protection Act. However our policies already covered the main areas of the new act.
In relation to the policy that refers to repair or replacement of goods - in Summary it is as follows:
We will refund or replace an item that fails in the first 14 days of purchase. (With a few exceptions
If it fails after the first 14 days - but still in the warranty period - the Supplier will assess the item and action a repair or replace the item.
The supplier has up to 6 weeks to repair the item - however the vast majority are completed quicker than this. If they miss the 6 week repair deadline then the item is replaced.
The main change that the CPA has required is that if there is a failure in the first 6-months our suppliers have the right to inspect the item for the cause of the failure, and assuming that it is a manufacture fault you as the consumer have the right to then choose a refund, replace or repair. It is not up to the Supplier or Retailer to select the way forward.
Regards
Makrocare
Best regards,