Disappointing

On 16 May 2025, I ordered a pressure cooker from their website. After receiving no updates or confirmation regarding the progress of my order, I took the initiative to contact their customer service team on 22 May 2025 to inquire about the status.

During the call, I was informed that the matter would be escalated, and I expected to receive feedback shortly thereafter. However, on the morning of 23 May 2025, I was surprised to learn that my order had been cancelled without any prior notification or explanation. I was further advised that I would be refunded, and that the refund process would take approximately 7-14 days.

What I find most disappointing is the complete lack of communication throughout this process. At no point was I proactively informed about any issues with the order, possible delays, or its eventual cancellation. I had to follow up myself at every stage. After waiting 7 days for a pressure cooker that never arrived, I have to wait an additional 7 to 14 days. Ridiculous.