Disappointed with the Service

I am extremely disappointed with the service from Makro online regarding my online purchase and payment through Payflex. Despite Payflex confirming full payment, Makro's records still show an outstanding amount, and I'm being informed that my order will be canceled after August 7th.

This issue has caused me significant inconvenience as Payflex continues to deduct payments from me. I have reached out multiple times via email and phone, but I have yet to receive a resolution or even a status update.

I have been repeatedly told to wait 24 to 48 hours for the issue to be resolved, but it has been well beyond that timeframe without any progress. Additionally, today's call with an agent named Ntombi was particularly frustrating due to her rude and arrogant attitude, making me feel like I'm being done a favor rather than receiving the help I need.

The lack of communication and effective customer service is unacceptable.