NM
Nondyebo M
1 reviews | Active since Oct 2025
30 Oct 2025, 11:23
Disappointed with Makro's online service
I’m really disappointed with Makro’s online service. I placed an order and experienced problems, so I called customer care twice for assistance. Both consultants put me on hold for a long time until I ran out of airtime, and no one bothered to call me back. It’s very frustrating to be treated this way after trusting your online service. I expected better communication and support from a big company like Makro.
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Nondyebo M's updateReviewer Update
31 Oct 2025, 12:15Order number is OD***
I’ve been informed that my order has been cancelled and that the refund will take 7–14 working days. Since you don’t do exchanges, my question is: what is my daughter going to eat until the 19th of November? She needs her snacks. If you can’t provide what I purchased, please assist with an exchange or process my refund as soon as possible so that I can buy elsewhere. That’s all I’m asking for, and if this issue isn’t resolved, I will escalate it to the CPA if necessary. I will not wait until the 19 Nov as If I'm the one who requested a refund
I’ve been informed that my order has been cancelled and that the refund will take 7–14 working days. Since you don’t do exchanges, my question is: what is my daughter going to eat until the 19th of November? She needs her snacks. If you can’t provide what I purchased, please assist with an exchange or process my refund as soon as possible so that I can buy elsewhere. That’s all I’m asking for, and if this issue isn’t resolved, I will escalate it to the CPA if necessary. I will not wait until the 19 Nov as If I'm the one who requested a refund
NM
Nondyebo M's update31 Oct 2025, 12:15
Reviewer Update
Order number is OD***
I’ve been informed that my order has been cancelled and that the refund will take 7–14 working days. Since you don’t do exchanges, my question is: what is my daughter going to eat until the 19th of November? She needs her snacks. If you can’t provide what I purchased, please assist with an exchange or process my refund as soon as possible so that I can buy elsewhere. That’s all I’m asking for, and if this issue isn’t resolved, I will escalate it to the CPA if necessary. I will not wait until the 19 Nov as If I'm the one who requested a refund
I’ve been informed that my order has been cancelled and that the refund will take 7–14 working days. Since you don’t do exchanges, my question is: what is my daughter going to eat until the 19th of November? She needs her snacks. If you can’t provide what I purchased, please assist with an exchange or process my refund as soon as possible so that I can buy elsewhere. That’s all I’m asking for, and if this issue isn’t resolved, I will escalate it to the CPA if necessary. I will not wait until the 19 Nov as If I'm the one who requested a refund